Every year at about this time, I have this conversation with at least one person. ANNA: Happy New Year! PERSON: Oh, happy New Year! [pause] Oh no, I shouldn’t have said that to you. I meant to say, try to have a happy year. ANNA: What? PERSON: You know, I hope it’s not too bad. I hope your year has happy moments in it. And then I buy another box of shortbread or whatever, and the other person in the conversation goes away and presumably thinks about how insensitive they were before managing to rectify it without being caught.